Raging Mad
Yesterday I attempted to take an exercise class at the YMCA. We aren't members yet but I got some free passes so I could try out some of the classes and decide if we want to join. I rushed around like a lunatic to get there. My dad came to watch the girls and off I went. Of course, I was running a little late so I raced there and rushed in practically running only to be told that they don't accept guest passes after 4 pm. I was so pissed I could have killed someone. I was going to call this morning and rip someone a new one but I decided that would probably not help anything so I wrote a letter. Here it is:
My husband and I have been looking into starting a membership at the YMCA for all facilities in Greensboro and canceling the current membership we have with another family gym. I received some passes to try out a few aerobics classes before we committed. Yesterday, I arrived at the Bryan family location and was told turned away quite rudely with a smirk and explanation that passes were not accepted after 4 PM. I studied the pass in my hand to see where that information was provided (as I am sure you know the information is not there) and was directed with the point of a finger to a sign apparently with this information. I did not bother to read the sign as my outrage over the situation and the way I was being treated would not allow me to stand there a moment longer.
One of the main reasons we have decided to join the YMCA is due to the core principles you encourage of caring, honesty, respect and responsibility. Yesterday, I was not treated with respect nor did your employee uphold her responsibility of taking a moment to care about my situation. My question to you is how are my husband and I supposed to determine if we would like to join your facility without first assessing the programs you offer? This is the opportunity I thought I was being provided when the passes were given to me. The stipulation of not being allowed into a class that does not take place until after 4:00 is unreasonable and counterproductive to the purpose of the pass. I am unsure how I can allow my daughters to be part of a place where there is a possibility they will be disrespected as I was yesterday. My hope is that this is an isolated event and my husband and I can sign our family up to be part of a community where they will find “worthwhile programs and meaningful experiences that make a positive difference in their lives.”
I trust there is a way this situation can be rectified for myself and others visiting your location. Thank you in advance for taking the time to address my concerns.
We will see what happens!
My husband and I have been looking into starting a membership at the YMCA for all facilities in Greensboro and canceling the current membership we have with another family gym. I received some passes to try out a few aerobics classes before we committed. Yesterday, I arrived at the Bryan family location and was told turned away quite rudely with a smirk and explanation that passes were not accepted after 4 PM. I studied the pass in my hand to see where that information was provided (as I am sure you know the information is not there) and was directed with the point of a finger to a sign apparently with this information. I did not bother to read the sign as my outrage over the situation and the way I was being treated would not allow me to stand there a moment longer.
One of the main reasons we have decided to join the YMCA is due to the core principles you encourage of caring, honesty, respect and responsibility. Yesterday, I was not treated with respect nor did your employee uphold her responsibility of taking a moment to care about my situation. My question to you is how are my husband and I supposed to determine if we would like to join your facility without first assessing the programs you offer? This is the opportunity I thought I was being provided when the passes were given to me. The stipulation of not being allowed into a class that does not take place until after 4:00 is unreasonable and counterproductive to the purpose of the pass. I am unsure how I can allow my daughters to be part of a place where there is a possibility they will be disrespected as I was yesterday. My hope is that this is an isolated event and my husband and I can sign our family up to be part of a community where they will find “worthwhile programs and meaningful experiences that make a positive difference in their lives.”
I trust there is a way this situation can be rectified for myself and others visiting your location. Thank you in advance for taking the time to address my concerns.
We will see what happens!
posted by Deborah at
8:40 AM
3 Comments:
deep breaths deborah.
the killer is having to get a babysitter too, its not like you can just pop back another day. I hope you went out to a bookstore or something good instead while your dad was at the house.
By
nancy, At
8:55 AM
Nothing that cool. I came home and then went for a walk/jog - more walking than jogging (I have started a running program though I am not really running yet). I was amped to do some kind of fitness something. It was 5000 degrees though (honestly like 107 yesterday) so I was only out for like 30 minutes and was like a wet noodle by the time I got home. But I did work out some of that aggression! :)
By
Deborah, At
3:14 PM
Your letter was extremly well written - I'll say it again for the world to read: you should definately start writing in a magazine, or children's book. You would be awesome (and this is not strickly from a Mom's point of view!!)
By
Anonymous, At
3:17 PM
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